Technical Services

With Maxava your organization can leverage over 15 years of experience implementing and supporting some of the world’s leading and most demanding HA environments. When you need technical support for your IBM i Maxava HA environment (not covered by Maxava Software Maintenance), Maxava Technical Services are here to help. These services have been designed to deliver an adaptable range of services that complement your own in-house technical capabilities. Your organization can gain access to our highly experienced technical experts focused on providing higher levels of support to your IT team, providing superior proactive and reactive HA application support across the globe at a competitive price.

Technical Services can assist with:
1. Improving operational efficiency of your replication environment
2. Simplifying system upgrades and hardware replacements
3. HA readiness to effectively handle a business disruption event
4. Pro active monitoring and administration of your HA environment

You can choose if you would like your services hours delivered on ‘Time and Materials’ billing, or ‘Prepaid’ at a discounted rate.

PURCHASE HOURS                 USE PREVIOUSLY PURCHASED HOURS

 

TIME AND MATERIALS BILLING


With Time and Materials Billing, you pay when you need it. You can choose to limit the number of hours that you will pre-approve to be billed. Time and Material Billing is available in one hour blocks and one whole hour is billed for each hour or part hour of services provided.  A minimum charge will apply of 2 hours for Premium Hours.

PREPAID HOURS


Prepaid hours are available at a discounted rate. Choose the number of hours you require (minimum of 5 hours) and use them as needed – hours are valid for 12 months from the purchase date. Maxava will reduce the available balance of Prepaid Hours in 15 minute intervals or part thereof. A minimum charge will apply of 30 minutes for Standard Hours and 2 hours for Premium Hours.

STANDARD HOURS


Standard Hours (Time and Materials Billing or Prepaid Hours) are used for hours within Normal Business Hours ; Monday through Friday during your local business day (9am-5pm)

PREMIUM HOURS


Premium Hours (Time and Materials Billing or Prepaid Hours) are used for hours outside of Normal Business Hours.